Manage multiple projects by assigning resources, working on timelines and implementing schedule to complete project timeline.įinancial (Metrics) Management and Reporting.This includes reviewing scorecards, metrics and other data sources to proactively take action. Recommend and own strategies that will improve overall processes resulting in improved customer experience and performance.
Reviews production reports and takes action to ensure service level goals are met or exceeded.Reviews statistical information for analytics and reporting and takes appropriate action.Handles escalated service issues with internal and external customers.Implements appropriate steps to achieve targets. Reviews department level quality/quantity audit results.Oversee day to day premium services operations that workload is being completed within standards.Recommend and own action plans to ensure department meets and/or exceeds goals. Monitor goals and service level agreements to ensure performance levels are met.Workforce and Performance Management Service Level Agreements Generally, include tasks that account for 10% or more of the work, i.e., key items that contribute significantly to the achievement of the job. Of the tasks listed, what percentage of time is devoted to each? The more time employees spend on a task, the more likely it is that the task is essential. Identify the accountabilities or tasks that employees in the job perform. Supervisory responsibilities include premium reconciliation staff members. The primary objective of this position is to evaluate and select risks while overseeing the daily workflow in order to meet established standards of quality and quantity. This is a hybrid position with 2 days a week onsite and 3 days remote